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Dementia-Friendly Buses


The “First UK” Bus Training Program helps people with dementia travel with confidence. It’s run by one of Britain’s largest bus companies with 13,500 drivers. Learn about their Safe Journey Card.

First UK Bus is one of Britain’s largest bus operators, carrying around 2.3 million people every day for school, work and leisure. For some years, they have been actively looking to improve the way we assist people living with disabilities and health conditions.

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Through the Dementia Friendly Communities initiative, they decided to take up the Prime Minister’s Challenge and consider how to make services more accessible for those living with dementia. “First UK” worked in partnership with The Alzheimer’s Society to produce a training module for 13,500 drivers that forms part of the annual Driver Certificate of Professional Competence. The objective was to raise awareness of dementia, so drivers would be equipped to help someone experiencing difficulties while traveling with us.

Complete Dementia Training Package

The complete training package is presented by professional trainers, who train the drivers. The number of people affected by dementia and the emotional impact of the training became apparent early on. The trainers therefore have to ensure that everyone learns to understand how to handle the effect of the course on drivers. The “Introduction to Dementia” session lasts for two and a half hours, and First UK Bus has received numerous comments from trainers and drivers about how useful and well received the training is.

In addition, the Safe Journey Card — with which people can discreetly let our drivers know if they need extra help — is a flexible, low-tech solution for those living with dementia.

Transport Crucial for People with Dementia

Transport is a crucial aspect in allowing people with dementia to retain their confidence to get out and about in their communities. First UK Bus’ work to assist people with dementia and other disabilities is an extension of good customer service, and something other businesses should look into. 

This is just one example of how businesses across the country and around the world, large and small, are taking steps to become dementia friendly. This is through a range of activities such as providing services for people with dementia, raising awareness of dementia within their organization, utilizing technology to improve quality of life for people with dementia, and ensuring the services they offer are adapted for the needs of people with dementia. 


The Dementia Friendly Communities program focuses on improving inclusion and quality of life for people with dementia. The Alzheimer’s Society’s five year strategy includes a key ambition to work with people affected by dementia and key partners to define and develop dementia friendly communities. Dementia Friends is a key part of the Dementia Friendly Communities program. The Prime Minister’s challenge on dementia also includes an ambition to create communities that are working to help people live well with dementia.

For more information on Dementia Friendly Communities visit

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B. Berger

B. Berger

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This site was inspired by my Mom’s autoimmune dementia.

It is a place where we separate out the wheat from the chaffe, the important articles & videos from each week’s river of news. With a new post on Alzheimer’s or dementia appearing on the internet every 7 minutes, the site’s focus on the best information has been a help to many over the past 15 years. Thanks to our many subscribers for your supportive feedback.

The site is dedicated to all those preserving the dignity of the community of people living with dementia.

Peter Berger, Editor


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